Sybet Privacy Policy —
How We Protect Your Data

1 Introduction

This Privacy Policy applies to all users of the Sybet platform at sybet.bid, including anyone who registers an account, browses the site without registering, or contacts Sybet support. It sets out in clear terms what personal data we collect, why we collect it, how it is used, and the rights you have over your own information.

Sybet is committed to handling your personal data responsibly. We understand that Pakistan players — whether betting on cricket, PSL, T20 internationals, or playing live casino — trust us with sensitive account and financial information. That trust is not taken lightly. This policy reflects our commitment to transparency about how that information is managed from the moment you register to the moment you close your account.

By registering a Sybet account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about anything in this document, please contact support before proceeding with registration.

2 Data We Collect

Sybet collects personal data in two ways: information you provide directly, and information collected automatically through your use of the platform. The table below summarises the main categories:

Sybet does not collect sensitive personal data such as religious beliefs, political views, or health information. We do not require this information and will never ask for it.

3 How We Use Your Data

Personal data collected by Sybet is used for the following purposes:

• Account management: Creating, maintaining, and operating your Sybet account, including processing login, account updates, and profile verification.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and mobile wallets; confirming payment method ownership; and maintaining accurate financial records.
• Identity verification: Confirming that players are 18 or over and that account details match the identity documents provided. This is a standard platform security requirement.
• Platform security and fraud prevention: Detecting and investigating suspicious account activity, duplicate registrations, bonus abuse, and any potential financial crime.
• Customer support: Responding to your queries, complaints, and requests through live chat, email, or other support channels.
• Responsible gaming: Monitoring gaming patterns to identify players who may benefit from responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the Sybet experience — for example, identifying which cricket betting markets are most popular among Pakistan players, or which casino games need performance improvements.
• Marketing communications: Sending promotional emails or notifications about bonuses, PSL betting offers, and platform updates — but only where you have opted in to receive them.

Sybet does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where automated systems are used as part of fraud screening — and in those cases, a human review is available on request.

4 Legal Basis for Processing

Sybet processes your personal data on the following legal grounds depending on the purpose:

• Contract performance: Processing necessary to operate your account, handle deposits and withdrawals in PKR, and deliver the platform services you signed up for.
• Legitimate interests: Processing carried out to protect the security of the platform, prevent fraud, detect bonus abuse, and improve platform performance — where these interests do not override your own rights and interests.
• Legal obligation: Processing required to comply with applicable legal requirements, including financial record-keeping and identity verification obligations.
• Consent: Processing for marketing communications and optional cookies — where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing that took place before withdrawal.

5 Who We Share Your Data With

Sybet does not sell personal data. We share data only in the specific circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: When you make a deposit or request a withdrawal in PKR, relevant transaction details are shared with the payment processor (such as JazzCash, Easypaisa, or Raast) to complete the transfer. These processors operate under their own privacy policies and security standards.
• Identity verification providers: Third-party services used to verify the authenticity of identity documents submitted during account verification. These providers are bound by strict confidentiality and data security obligations.
• Game providers: Game studios and live casino providers whose products appear on the Sybet platform may receive limited session data necessary to deliver the game. Full personal account details are not shared with game providers.
• Fraud and security services: Specialist third-party services used to detect fraudulent activity, suspicious betting patterns, or security threats. Data shared for this purpose is limited to what is technically necessary.
• Legal and regulatory requirements: Where Sybet is required by law or a valid legal process to disclose personal data, we will comply. Where permitted, we will notify affected account holders before disclosure.

All third parties with whom Sybet shares personal data are required to handle that data securely and in accordance with applicable data protection standards. Sybet does not authorise third parties to use your personal data for their own marketing purposes.

6 Payment Data & PKR Transactions

Given that all Sybet transactions are conducted in Pakistani Rupees, payment data is handled with particular care. Here is specifically how Sybet manages financial information:

• Full payment credentials — such as complete JazzCash or Easypaisa account numbers — are never stored in plain text on Sybet servers. Only the reference information required to match a payment method to your account is retained.
• Deposit and withdrawal transaction records are retained for the legally required period for financial record-keeping. These records are accessible by you through your account transaction history.
• Payment data is shared only with the payment processor relevant to your chosen method. Sybet does not share your payment details with unrelated third parties.
• If a chargeback or payment dispute is raised, the transaction records held by Sybet may be used as evidence in the resolution process.

7 Cookies & Tracking Technologies

Sybet uses cookies and similar technologies on the platform. Cookies are small files stored on your device that help the site function correctly, remember your preferences, and understand how players use the platform. The main categories of cookies used by Sybet are:

• Essential cookies: Required for core platform functions such as maintaining your login session, remembering your preferred language, and keeping your account secure. These cannot be disabled without breaking platform functionality.
• Performance cookies: Used to collect anonymised data about how players navigate the platform — for example, which pages are visited most frequently and how long sessions last. This data is used to improve the platform experience and does not identify individual users.
• Functional cookies: Store your platform preferences — such as your preferred cricket betting view or default deposit method — so you do not have to re-enter them on each visit.
• Marketing cookies: Used only where you have given consent. These may track interactions with Sybet promotions to help us understand which offers resonate with Pakistan players and to avoid showing you promotions you have already viewed.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Sybet, but some personalisation features may not function as expected. Essential cookies cannot be disabled as they are required for the platform to work.

8 How Long We Keep Your Data

Sybet retains personal data for as long as is necessary for the purpose for which it was collected, subject to the following principles:

• Active account data: Personal information associated with an open, active Sybet account is retained for the life of the account plus any legally required retention period after closure.
• Financial records: PKR transaction records, deposit and withdrawal history, and payment method references are retained for a minimum of five years from the date of the transaction for financial record-keeping purposes.
• Identity verification documents: Copies of identity documents submitted for account verification are retained for the period required to fulfil the verification purpose, plus any mandatory retention period under applicable law.
• Support communications: Records of customer support interactions are retained for a reasonable period to assist with ongoing queries and dispute resolution.
• Voluntarily closed accounts: Where you request account closure, active personal data will be deleted or anonymised within a reasonable period, subject to the financial and legal retention requirements above.

When personal data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to an individual.

9 How We Keep Your Data Secure

Sybet applies technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and Sybet servers
• Encrypted storage of sensitive account data at rest
• Access controls that limit which Sybet team members can view personal account data, based on their specific role and operational need
• Monitoring and logging of access to systems holding personal data
• Regular security reviews of platform infrastructure and third-party integrations

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your Sybet account or suspect that your credentials have been compromised, you should change your password immediately and contact support. Sybet will investigate all reported security incidents promptly.

10 Minors & Age Protection

Sybet does not knowingly collect personal data from individuals under the age of 18. The platform is strictly for adult use only. Age verification is conducted as part of the registration and account verification process.

If Sybet becomes aware that personal data has been collected from a minor — whether through a false declaration at registration or any other means — the account will be closed immediately, all associated data will be deleted, and any balance will be voided in accordance with the Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered a Sybet account using false details, please contact support immediately so the matter can be investigated and resolved without delay.

11 Marketing Communications

Sybet may send promotional communications — including bonus offers, PSL betting promotions, new casino game announcements, and platform updates — by email or push notification. These communications are sent only to players who have opted in to receive them.

You can update your marketing preferences at any time through your Sybet account settings. You can also opt out by replying to any marketing email with an unsubscribe request, or by contacting support directly. Opting out of marketing communications will not affect your ability to use the platform or receive transactional messages — such as deposit confirmations and withdrawal notifications — that are necessary to operate your account.

Sybet does not share your contact details with third-party marketing companies or allow third parties to market their own products directly to Sybet players.

12 Changes to This Privacy Policy

Sybet may update this Privacy Policy from time to time to reflect changes to how we operate, the services we offer, or our data processing practices. When material changes are made, we will notify registered account holders by email and update the "Last Updated" date at the top of this page.

Your continued use of the Sybet platform after a Privacy Policy update takes effect constitutes your acknowledgement of the revised policy. If you do not agree to the updated terms, you should stop using the platform and may request account closure as described in the Terms and Conditions.

We recommend checking this page any time you receive a policy update notification, or when you return to the platform after an extended break.

13 Contact Us About Your Data

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the Sybet support team. You can reach us through the live chat feature on the platform or by emailing us at the address displayed in the footer of this page.

When contacting us about a data rights request, please include your registered account username and a brief description of your request so we can locate the relevant records and respond as quickly as possible. We aim to acknowledge all data-related requests within five working days and to resolve them within 30 days wherever possible.